CONSUMER RIGHTS & WARRANTY POLICY - PRODUCTS
High Speed Engineering is committed to ensuring our Customers (ie. Consumers) are satisfied with our manufactured products and, within the Australian Consumer Law framework, will undertake to provide a remedy by way of repair, replacement, or refund in accordance with this Policy.
We commit to ensuring that our manufactured products:
- are of acceptable quality;
- are fit for a particular purpose; and
- match the description, sample or demonstration model provided.
What is a Major Problem with a Product?
A product is considered to have a Major Problem if:
- it is unsafe.
- it is very different from the description or sample.
- it has one serious, or several smaller problems that would stop someone from initially purchasing the product if they had knew about it beforehand.
- it cannot be used for it’s normal purpose, or an alternative purpose previously discussed at the time of purchase, and it can’t be easily fixed within a reasonable time.
When a product is identified as having a major problem following an assessment by High Speed Engineering, the Customer will be offered:
- a replacement of the same product; or
- a refund to the value of the full amount the Customer originally paid for the product, in the same form that the product was purchased.
A Customer can also choose to keep the product but be compensated for a drop in value caused by the Major problem.
What is a Minor Problem with a Product?
If a product is identified as having a minor problem following an assessment by High Speed Engineering, High Speed will undertake to:
- fix the problem; or
- repair the product for free.
Refunds or Replacements will not be offered for Minor Problems however if High Speed Engineering cannot fix or repair the product, this may be considered.
Faulty Products
Customers can return a product if they think there is a fault with it. Proof of purchase will be required.
The Customer is responsible for returning products that can be posted or easily returned.
High Speed Engineering will be responsible for paying shipping costs or collecting faulty products that are unable to be posted because they are too large or heavy.
High Speed Engineering will determine if a product is faulty following an assessment in accordance with our Quality Standards.
If the product is found to be faulty, the customer will be reimbursed for any shipping / collection costs on provision of proof of purchase (ie. receipts etc.).
If the product is found not to be faulty, the customer may be asked to reimburse the Company for any shipping or collection costs.
When is a Remedy not available?
Repairs, Replacements or Refunds will not be available in the following circumstances:
- Change of mind purchases;
- Misuse of product (ie. it is not being used for it’s intended purpose);
- An issue or problem with the product was identified and communicated before the purchase was made; or
- The Product’s issue was caused by third party intervention.
Process for Remedies
- If a Customer believes that their product has a Major or Minor Problem or a Fault, they should stop using the product immediately.
- Customers should contact High Speed Engineering first to attempt to resolve the issue and discuss solutions including returning the product for assessment if necessary.
Email: admin@highspeedengineering
Phone: 08 9248 1399
- If the product is returned, High Speed Engineering will examine and assess the product to define whether the issue is:
- A Major Problem;
- A Minor Problem;
- A Faulty Product.
- High Speed Engineering will then discuss possible solutions with the Customer whether it be a:
- Replacement
- Refund
- Repair
in accordance with this Policy.
Express Warranties
As allowed under Australian Consumer Law, High Speed Engineering does not offer Express Warranties nor Warranties Against Defects on any of its products either verbally or in writing.